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Understand your category

Your brand's AI visibility,
benchmarked against the full category.

Prominence AI tracks how your brand performs across generative AI engines, and how that compares to every competitor in your category. Not a sample. Not a shortlist. The full picture.

Four core metrics
Full competitor pool
Identify competitive gaps

Benchmark Analysis

Segment: CRM
BrandSOA%SOM%Avg Pos
salesforce.comSalesforce
74.5% +5.9%
24.7% +1.2%
1.2 -0.1
hubspot.comHubSpot (YOU)
60.8% +11.8%
22.7% +4.5%
1.8 -0.3
intercom.comIntercom
38.2% -12.4%
18.3% +1.1%
4.1 +1.2
zendesk.comZendesk
52.9% +5.8%
10.5% -0.4%
2.4 0.0
SOA% Evolution
Salesforce
HubSpot
Intercom
Zendesk
40%60%80%W09W10W11W12

Comprehensive benchmarking across all AI engines

Visibility Signals

Say bye to vanity metrics, measure what matters.

In the world of Generative AI, traditional clicks are dead. We explain the 4 Visibility Signals that matter.

01

Share of Answer (SoA)

The percentage of relevant category prompts in which your brand appears anywhere in the AI-generated response. If you are not in the SoA, you do not exist in the LLM universe.

01

Share of Answer (SoA)

Are you appearing in the answer?

02

Share of Mention (SoM)

Your brand share relative to competitors across all citations. We track how many times the model actually "names" you vs. the competition in direct comparisons.

02

Share of Mention (SoM)

HubSpot (YOU)
45%
Salesforce
30%
Zendesk
20%
03

Avg. Position

The relative position of your brand in the response text. In GEO, being cited first generates significantly higher trust and conversion than a third-position mention.

03

Avg. Position

#1
Salesforce
#2
HubSpot
YOU
04

AI Sentiment

How LLMs describe your brand—positively or with caution. This tracks the qualitative context of every mention to ensure you are recommended with confidence.

04

AI Sentiment

UnderNeutralOver
HubSpot
Salesforce
Zendesk
Competitive Intelligence

Benchmarking against
your category.

Your metrics only mean something relative to everyone else's.

Prominence tracks every metric not just for your brand, but for every competitor in your pool, across the same prompt set, the same models, the same markets, at the same time.

Prominence

Competitor Pool

Settings: 15 brands
nuxe.com
Nuxe
nuxe.com
korres.com
Korres
korres.com
caudalie.com
Caudalie
caudalie.com
weleda.com
Weleda
weleda.com
avene.com
Avène
avene.com
larocheposay.com
La Roche-Posay
larocheposay.com
vichy.com
Vichy
vichy.com
bioderma.com
Bioderma
bioderma.com
uriage.com
Uriage
uriage.com
eucerin.com
Eucerin
eucerin.com
loccitane.com
L'Occitane
loccitane.com
naturabisse.com
Natura Bissé
naturabisse.com
matarrania.com
Matarrania
matarrania.com
isdin.com
ISDIN
isdin.com
ducray.com
Ducray
ducray.com
Prominence

We don’t limit your competitors. Others do.

Most tools limit your competitor set, distorting metrics. Prominence AI gives you unlimited competitor slots and helps map your full category, including emerging players, so your SoM reflects reality in AI search.

Data Views

Ways to consume the benchmarking data.

Prominence gives you several views to cut through the competitive data depending on what you need to understand.

Performance by model

How does your brand compare against competitors on ChatGPT versus Perplexity versus Google AI Mode? Different engines have different source biases and response behaviours. This view makes those differences visible.

Performance by Model

Comparison of SoA% across platforms.

Tesla
BYD (YOU)
Toyota
KIA
75%
62%
45%
52%
ChatGPT
82%
58%
68%
48%
Google AIO
65%
78%
55%
60%
AI Mode
70%
72%
60%
45%
Perplexity
58%
65%
72%
55%
Copilot
Actionable Insights

From benchmark to action.

Competitive data is only useful if it points somewhere. Prominence AI surfaces deltas, gaps, and trend signals in a way that is designed to be actionable, not just informative.

And for teams that want to interrogate the data more directly, Chat2Data, our conversational agent, lets you ask benchmarking questions in plain language without navigating every view manually.

Competitive deltas
Gap analysis
Trend signals
Natural language queries
prominenceai.app/chat

Chat2Data

Ask questions about your LLM analytics data in natural language

What's my Share of Answer for my top brands?

Chat2Data: Conversational insights from benchmarking.

See how your brand stacks up across every AI engine in your category.

Available on all Prominence AI plans.

Feature Support

Frequently Asked Questions

Everything you need to know about Metrics & Benchmarking and competitive tracking in AI search.

Metrics

Share of Answer measures presence—whether your brand appears in an AI response at all. Share of Mention measures relative weight, representing your brand's share of all mentions across the full category. You can have a high SoA with a low SoM if you appear in many responses alongside multiple competitors.
Yes. Data is provided as both an aggregate overview and a granular model-level breakdown. We monitor performance across all major LLMs and AI Search platforms, including ChatGPT, Google AI Overviews, Google AI Search, Perplexity, Bing, Grok, and Copilot, allowing for precise cross-model benchmarking.

Competitors

There are no limits—add as many as you need. An unrestricted pool is critical for a complete category view, particularly for Share of Mention (SoM). Tracking the full competitive landscape is vital for identifying emerging players, new trends, and market shifts that smaller samples miss.
During project setup, Prominence helps you map your competitive landscape, including suggesting specialized competitors you may not have considered. The goal is to ensure the pool is representative of the full category, not just the brands you already track.

Configuration

Yes, though each country requires an independent monitor to ensure hyper-local data accuracy. For aggregate executive views, our team assists brands in developing custom executive dashboards. Additionally, the Prominence AI API allows you to build custom solutions to integrate data from multiple global monitors into a single reporting view.